Technical Account Manager (Hotel Software)

Job description

Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System , Point-of-Sale , guest engagement , distribution , payments , and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji—day and night. Job Description: To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution. To develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need. To lead requirement and other discussions with the customer and offer high quality, high value solution consultancy. To serve as a knowledge hub for internal product management and technical teams to better understand the customer operations and business needs. To ensure customer technical, product an...