Site Reliability Engineer

Job description

Position Summary : We are seeking a dedicated Site Reliability Engineer (SRE) to join our team. This position focuses on ensuring the reliability and performance of our systems through user acceptance testing (UAT), issue investigation, ticketing, collaboration with vendors and internal stakeholders, and maintaining release notes. The ideal candidate will have a background in help-level support, with an emphasis on troubleshooting and coordination. Essential Duties/Responsibilities: User Acceptance Testing (UAT) Support: Assist in coordinating and supporting UAT processes, ensuring systems meet functional and performance requirements before deployment. Work with stakeholders to validate test results and document outcomes. Issue Investigation and Resolution: Troubleshoot system and application issues, identifying root causes and escalating complex problems to senior engineers or vendors as needed. Ensure timely resolution to maintain system reliability. Ticketing and Incident Management: Manage and prioritize support tickets using tools like Jira and/or vendor ticketing tools (Redmine) . Track issues, provide updates to stakeholders, and ensure proper documentation of resolutions. V...