Customer Service Representative

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! CORE RESPONSIBILITES (include but are not limited to): Supports Mission, Vision and Values of Destination Pet. Sells the services and products of the facility to prospective customers. Tours prospective clients and visitors through the facility. Answers the telephone, receives and provides appropriate information according to established procedures. Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records. Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance. Explains company and facility policies to customers in a positive manner. Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed. Escorts pet guests to/from their enclosure and provides water as needed. Opera...