Delivery Lead
Computer World Services Corp. (CWS) · Morrisville, North Carolina, US
The Delivery Lead is responsible for overseeing the delivery of IT services and communications, ensuring alignment with service-level agreements (SLAs), qual...
Job description
The Delivery Lead is responsible for overseeing the delivery of IT services and communications, ensuring alignment with service-level agreements (SLAs), quality assurance standards, and organizational objectives. This role combines project and change management, quality oversight, and proactive stakeholder communication to ensure seamless delivery of technical solutions and updates. Key Tasks & Responsibilities: Key Responsibilities: Quality Management & Assurance - Develop and implement quality control methodologies aligned with industry standards (e.g., ISO 9001, CMMI). - Define and track quality metrics, SLAs, and scoring parameters to assess service performance. - Plan and conduct Product Quality Assurance (PPQA) audits. - Assist in evaluating hardware, software, and associated documentation for compliance and performance. - Lead and/or participate in quality and performance reviews throughout the development and delivery lifecycle. Communications & Change Coordination: - Draft and manage all internal and external IT communications, including outage notices, maintenance alerts, and status updates. - Coordinate with leadership for message review and approvals. - Manage communica...