Scheduler

Job description

Description JOB SUMMARY: Within the context of a client and family centered care model and in accordance with established vision and values of the organization, Scheduler is responsible to perform a variety of scheduling and administrative support functions. Plans and adjusts Community Care Assistant (CCA) schedules in advance and allocates work assignments to CCA in accordance with client referrals, care plans and applicable collective agreements. Responds to inquiries related to the scheduling of Home Support Services. Utilizes on-line systems and/or completes appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations. Maintains timekeeping records for staff. Supports clients and employees in a dynamic and high-paced call center. QUALIFICATIONS: Education & Experience Grade 12, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience. Experience in Customer Service and/or a high paced call Centre is an asset. Knowledge, Skills & AbilitiesAbility to keyboard 6500 keystr...