IT Problem Management and Major Incident Coordinator

Job description

Alternatively, Grant Thornton: At Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative. With over 5,000 people in the UK, and a presence in 150 global markets, we're on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career. Job Description: Our Service Management team plays a critical role in ensuring the delivery of excellent IT services by the Information Systems department across the firm. This is achieved through the operation and continuous enhancement of our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. The IT Problem Management and Major Incident Coordinator ensures the resilience and reliability of the...