Implementation Manager UK&I

Job description

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data. At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact , on efficiency, margins, and how businesses run day to day. We’re not solving a simple or an abstract problem, it’s messy, operationally complex, and high-stakes. As Implementation Manager, you will own the customer onboarding and implementation process for distributors in the UK&I region end-to-end and make it work in the real world. You’ll build and execute structured onboarding programs and implementation workflows, used by food distributors and internal GTM teams, and be accountable for whether customers actually launch successfully, adopt the product, and realize value...