Product Support Specialist - UK

Job description

About Us: inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP! About the Role: We are seeking a proactive and organised Product Support Specialist to join our team. The ideal candidate will have a strong background in 1st and 2nd Line Service Desk or Product Support, ideally within an MSP or Microsoft environment, with focus on technology and SaaS solutions. You’ll be responsible for managing day-to-day ticketing process whilst having the opportunity to build out KPI’s and Service Desk objectives. If this sound like you, we’d love to hear from you. What you’ll be doing: - Triage and resolve critical incidents, delivering a high-quality IT Support Service - Provide 1st and 2nd line IT support to internal and external users, diagnosing and resolving technical issues across a range of systems and platforms - Handle issue tickets within Intercom in an effect...