Facilities Business Operations Representative

Job description

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . The Facilities Business Operations Representative facilitates the smooth operations of facility functions by providing support to the operations of the service desk and providing outstanding customer service. Additionally, the incumbent mentors junior staff, and addresses the resolution of complex operations issues. CORE JOB FUNCTIONS: Enters and analyzes data, and prepares reports to present to appropriate managing staff. Ensures timely and accurate communication is provided to customers of facilities scheduled services and projects. Vendor management with timely processing of invoices. Generates work orders from correspondence or phone calls received. Receives and responds to vendor and customer inquiries, escalations, and resolves in a timely manner. Facilitates work order control and management. Administrative functions while providing high quality service. Assists with training of less experienced team members....