Overnight Room Service Server

Job description

Job Description JOB OVERVIEW: Under the general guidance of the Room Service Manager, the Overnight Room Service Server is responsible for delivering food and beverage orders to guest rooms in a timely, courteous, and professional manner. This role ensures that each in-room dining experience reflects the hotel’s service standards and brand values. The Room Service Server plays a key role in creating a personalized and seamless guest experience by maintaining attention to detail, cleanliness, and exceptional service throughout each interaction. YOUR KEY RESPONSIBILITIES: - Deliver food and beverage orders promptly and professionally to guest rooms, ensuring accuracy and presentation meet hotel standards. - Provide exceptional guest service by anticipating needs, accommodating special requests, and maintaining a courteous and polished demeanor. - Set up and clear in-room dining trays or tables according to standard procedures, ensuring cleanliness and attention to detail. - Communicate effectively with the kitchen and order takers to ensure seamless coordination and timely delivery. - Handle guest concerns or complaints with professionalism, escalating issues to the supervisor when n...