Ombudsman

Job description

What will your job look like? The Ombudsman is MTM’s designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and MTM policies and procedures. The Ombudsman partners with advocacy groups, other local and State Ombudsman, and providers while acting as a resource to assist members whose issues may exceed MTM contract requirements. This is a full-time position dedicated to acting as an independent advocate for beneficiaries to investigate and resolve issues related to NEMT services. Works collaboratively with stakeholders and the District to adjudicate complaints. This is an on-site position in Washington, DC. What you’ll do: Identify and report systematic issues that leads to complaints and work to develop a solution Know and drive processes, based on the contract requirements, partnering with market leadership Attend meetings with advocacy groups on behalf of MTM Identify special advocacy groups and tribal organizations and provide company related educate on the benefits of a partnership Handle specialized trips and member interactions and escalation Determine which gr...