Collections Manager

Job description

CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition. The successful candidate will enforce policies and standard operating procedures (SOPs), proactively address customer and employee friction points, and embody CPI's core values of integrity, customer commitment, innovation, and teamwork. Key Responsibilities: Leadership and Team Management: - Lead, mentor, and develop the collections team to ensure high performance and continuous improvement. - Set clear performance expectations and provide regular feedback to team members. - Foster a positive and collaborative work environment that aligns with CPI’s core values. Policy and SOP Enforcement: - Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements. - Regularly review and update collection policies and procedures to reflect best practices and regulatory changes. - Conduct regular training sessions to keep the team updated on policies and procedures. Proactive Problem Solving: - Identify and address customer and employee friction points in the collectio...