MD, Customer Care

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: As the Managing Director of Customer Care for our Charlotte Hub, you will lead a dynamic team at one of one of the airlines’ largest and most complex hubs. You will drive strategies that elevate both customer satisfaction and employee engagement, foster a culture of inclusion, and ensure operational excellence. Your leadership will directly impact our brand and the experience of tens of thousands of travelers each day What you'll do: - Lead and inspire a large, diverse team, including frontline and management staff to deliver outstanding customer care. - Ensure consistency in service delivery driving a unified and elevated customer experience. - Develop and implement strategies that improve customer satisfactio...