Warehouse Operations Specialist

Job description

Essential Functions: Provide excellent customer service by supporting retailers via phone, e-mail, internal documents. Auditing loads, both at the warehouse and retail locations. Research credits claimed by retailers for accuracy and loss to the Company. Work with division sales teams to correct issues with order accuracy at the retail level to reduce order entry errors. Assist stores by auditing first truck deliveries and assisting in order review and processing at the store. Oversee third party audit function for accuracy and follow through during the audit process to ensure desired daily and weekly audited case incentives are achieved. Resolve Fresh Department quality issues by working with the division procurement teams and warehouse. Important Functions: Responsible for ensuring all product is delivered and no "left offs" remain on the dock at the completion of the selection cycle. Work with routing department to ensure left off product is delivered as soon as possible and any credits are issued accordingly. Train retailers as necessary on AWG ordering and credit reporting systems. Develop relationships with retailers as necessary to ensure they are receiving the attention req...