MSS Associate Member Services Representative

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose: The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels. Performance Expectations and Essential Responsibilities: Currently Hiring for Monday-Friday, 8am-5pm, Hybrid-In Office and Remote - Attend Excel and Elevate – New Employee Training (E&E). - The following Core modules will be completed after E&E and subsequent training sessions: - Checking Accounts - Member Eligibility - Money Market Share Accounts - SECU Policies Overview - Share Accounts - Lending Overview - NCUA Coverage - Cooperative Principles - Online Services - We Are SECU! - Comply with all Credit Union policies and regulatory requirements. - Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. - Security and control procedures must be followed by all MSS employee...