Implementation Specialist I

Job description

Duties ● Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services Team. ● Develop strong client relationships through care, focus and quality in every step of the client experience. ● Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication. ● Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing. ● Assist clients to navigate and learn technical aspects and self-service options. ● Ability to self-direct as circumstances change and priorities shift without micromanagement to support an entrepreneur-spirited work environment. ● Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures. ● Build strong relationships with internal and external partners to achieve top-notch client experience and client retention. ● Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally. Job Re...