Support Engineer

Job description

Join OneAdvanced We’re looking for a knowledgeable and customer-focused Support Engineer to join our team at OneAdvanced, bringing hands-on experience from the Further Education sector. This is a great opportunity for someone who understands the day-to-day realities of FE environments and can confidently support and guide users of our ProSuite solutions. In this role, you’ll play a key part in helping customers get the most out of their MIS (ProSolution), providing expert support across its core components. You’ll be comfortable working with essential areas such as the Individualised Learner Record (ILR), registers, timetabling, reporting, and task management, ensuring smooth delivery and effective use of the system. This is a hybrid role based out of our Birmingham HQ, with the expectation that the successful candidate will attend the office 1–2 times per month as required. What You Will Do: We’re looking for someone with experience in Further Education who not only understands how these systems work, but also how they’re used in practice to support learners, staff, and compliance requirements. If you enjoy problem-solving, communicating with users, and making complex systems feel...