Junior Application Support Analyst (Supply Chain & Manufacturing)

Job description

WE’RE HIRING A JUNIOR BAU SUPPORT SPECIALIST – SUPPLY CHAIN, DISTRIBUTION & MANUFACTURING APPLICATIONS IN POLAND! Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a motivated and detail-oriented Junior BAU Support Specialist: to ensure operational stability for Supply Chain, Distribution, and Manufacturing applications by executing standard triage and recovery steps, collecting evidence, coordinating with stakeholders, and escalating non-standard issues to senior application owners. Join us for a rewarding career in a supportive, growth-oriented environment where people and performance go hand in hand. Client presence in 190+ countries: 6000+ Engineers globally 200+ Enterprise Clients We foster an open, friendly, and collaborative culture where individual achievements contribute to overall team success. From solving real-world IT challenges to keeping global supply chains running, we put our people first. What You’ll Do: Monitor and manage incoming incidents/requests in ServiceNow queues; acknowledge tickets and confirm impact, urgency, and affected users/markets. Perform initial triage using documented runbooks/known error patterns; execu...