Cloud Contact Center Support Specialist
The Amatriot Group · Woodlawn, Maryland, US
Security Clearance: Must obtain a Public Trust Clearance Location: Woodlawn, MD Job Type: Full-Time Target Salary Range*: $60,000 - $130,000.
Job description
Security Clearance: Must obtain a Public Trust Clearance Location: Woodlawn, MD: Job Type: Full-Time: Target Salary Range*: $60,000 - $130,000. *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview: - Experience in workforce management tools including Verint Application Platform. - Experience in scripting, supporting and implementing Call Center functions and services. Qualifications: Education : Experience : Skills: - Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights. - Subject matter expert in Verint Workforce Management technology; including development and configuration of custom reports and metrics created using Advanced Scorecards. - Improve Workforce Optimization processes by mapping and analyzing them in near real-time to identify variances, bottlenecks, and opportunities to streamline steps. - Demonstrate knowledge of Verint Optimization Integration Server monitoring and troubleshooting. - P...