Front Desk Agent

Job description

ESSENTIAL JOB FUNCTIONS: · Process check-in and check-out transactions for guests · Greet guests in the lobby and help with line management and crowd control · Assist guests with their self-check in and check out needs at kiosk stations · Manage hotel room inventory · Handle end of the day bookkeeping, auditing and account reconciliation · Assist guests with questions about the city and property · Assist guests with booking dinner, show, etc… when necessary · Assists with guest service recovery when possible · Answer guest and team member phone or radio calls · Maintains and Upbeat and Positive attitude at all times · Responsible for being apprised of current events in hotel to assist guests · Acts as a liaison on behalf of the guest to expedite guest requests · Maintains a professional and courteous attitude towards all guests (internal and external) · Anticipating guests needs and guest expectations · Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports...