Sales Support Supervisor

Job description

Position Summary ​ The Sales Support Supervisor's primary role is to manage all aspects of Operations using Standard Work and the Operations GEM Model. They will train and supervise Back Office Leads and oversee the operational duties of Sales Specialist 2. Additionally, the Sales Support Supervisor will manage Cafes in stores that have them and ensure adherence to Standard Operating Procedures for store Kid's Spaces or Fun Rooms. ​ Position Description: Essential Duties and Responsibilities include the following. Other duties may be assigned. Support store leadership in evaluating behaviors, training, and development of the Sales Specialists II in Operational tasks such as cash handling, complex transactions and post purchase order management. As assigned by the Sales Support Manager, the Sales Support Supervisor will build schedules to ensure coverage is optimized to support business needs. The Sales Support Supervisor may also be asked to create store schedules for Kid's Spaces and Cafes, ensuring balanced coverage." Validate Daily, Weekly, Monthly and Quartly Operations Standard Work, and complate Daily, Weekly and Monthly Standard Work for the Sales Support supervisor, in a ti...