Membership Manager

Job description

Job DetailsJob Location: The Standard Spa, Miami Beach - MIAMI BEACH, FL 33139Position Type: Full TimeSalary Range: $70,000.00 - $75,000.00 Salary/yearJob Shift: FlexibleRole Summary The Membership Manager is the heart of the membership experience a connector, a curator, and a systems builder. This role exists to deepen every member’s relationship with their health, wellness, and sense of belonging within our community. Working closely alongside the Spa & Membership Director, this person leads day-to-day member engagement while building the operational infrastructure that elevates the department’s quality, consistency, and long-term impact. REPORTS TO: Spa Director & Membership Director DIVISION: Spa / Membership: LEVEL: Management: CORE FOCUS: Member experience, wellness connection & departmental systems Experience & Background: College degree or equivalent professional experience 3+ years in luxury hospitality, wellness, or membership environments Proven experience in relationship-based sales & member retention Background in CRM tools, membership platforms, or PMS systems Fluency in English required; Spanish strongly preferred Core Competencies: Warm, proactive communicator with...