IT Support Specialist (Specialist or Senior Specialist)
City of Georgetown · US
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Provi...
Job description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Provides technical support and assistance to end users within the City, ensuring they can effectively use their technology tools. Handles technical troubleshooting, system setup, configuration, routine maintenance, and upgrades. Delivers user training, manages incidents and recurring problems, and collaborates with other IT teams to resolve complex issues. Additionally, the team enforces security protocols, ensures compliance with organizational policies, and manages IT assets. By doing so, they minimize downtime, enhance productivity, and maintain smooth IT operations throughout the organization. There are two vacancies for this position. Applicants are required to attach a resume and cover letter. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below;...