Director of Customer Experience

Job description

Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio and our unmatched technical expertise, we have over 100,000 ready-to-ship components. At Solve we innovate with ambition, offering custom solutions in a wide range of applications. We obsess over our customers, leveraging our nationwide network for industry leading product availability, and best-in-class customer service. Our engaged team leads with integrity, and unites with purpose, driving toward innovation and continuous improvement every day. POSITION DESCRIPTION: Reporting to the SVP of Sales, the Director of Customer Experience will be responsible for driving Solve’s customer service and sales strategy by leading a talented team of Customer Solutions Specialists & Supervisors, ensuring exceptional customer engagement and operational excellence. The ideal candidate will utilize their strong communication skills to develop, train and motivate their team to operate as a high-performing operation, to ensure organization metrics and KPI’s are being met. In this multi-faceted role, this indi...