Customer Support Specialist

Job description

Position Title: Customer Support Specialist Department: Customer Support Location: Lenexa, KS About AGI: AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities. The Opportunity: The Customer Support Specialist strengthens customer relationships by working directly with farmers and dealers to resolve issues, support product adoption, and ensure a positive overall experience. This role advances company objectives by driving customer satisfaction, identifying opportunities for added value, and supporting sales initiatives through proactive outreach, lead generation, and lead sharing. In addition, the Customer Support Specialist documents customer needs, monitors health indicators, and collaborates closely with cross-functional teams to resolve issues efficiently - helping deliver a seamless, coordinated customer journey that builds long-term loyalty and success. Responsibilities: Qualifications: - Pr...