Processing Representative I

Job description

WSP is currently initiating a search for a Processing Representative I This position is based out of Costa Mesa, CA . JOB SUMMARY: The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording and reporting of payments. This includes incoming mail, payments, customer account updates and customer inquiries. This may include inbound responding to mail, post mail in payments (registered and unregistered accounts), unapplied, unidentified payments, and process returned mail. Processing Representative may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company. DUTIES AND RESPONSIBLITIES include some or all of the following. Supervisor may assign other duties as needed. Promote positive customer relations with customers and coworkers Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems Open, sort, count, and batch incoming payment processing mail Review and respond to incoming mail inquiries Process and post mail in payments of registered and unregistered accounts...