Benefits Representative

Job description

Overview Job Summary: The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration. In-Office Requirement: - Required in-office presence at least 4 days per week Responsibilities: Essential Functions: - Provide world class customer service in a call center environment receiving both heavy call and email volume - Process paper applications and change forms - Process court ordered and company paid benefit requests - Reconcile benefit data between Company and Broker through an error reporting system - Obtain a thorough understanding of all company benefit offerings - Act as a liaison between employees, Field Support, Benefit Broker, insurers, etc. - The Benefits Representative will utilize their knowledge and experience to resolve benefit problems. - Ad hoc projects as necessary Qualifications: Skills/Abilities: - 2-3 years’ experience in a customer service capacity with a concentration in Benefits preferred - High school diploma some college preferred - Proficient in MS Excel and Word - Knowledge of PeopleSoft preferred - Outstanding customer service skills - Attention...