Field Service Technician

Job description

Attindas Hygiene Partners designs, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands including Attends, Indas, and Comfees as well as a wide range of private label brands for retailers. Mission: We champion health, dignity, and comfort. Vision: To be a global leader in absorbent hygiene by meeting consumers’ diverse needs through effective, affordable, and widely available personal care solutions. Our Values: Personal, Agile, Innovative, and Integrity Location : Greenville, NC Role Summary The Field Service Technician (FST) provides voice coverage for the IT Service Desk by answering calls, creating and updating incident and request tickets, and delivering first-level IT support. The FST monitors assigned tickets, documents troubleshooting steps and outcomes, and ensures issues are recorded, tracked, and resolved in accordance with IT policy. This position provides Tier 1 technical support for software, hardware, and network issues for the Greenville and Raleigh offices, including workstation setup and configuration, account an...