Senior Sales Operations Analyst - AI Product Specialists

Job description

Job Description What is Expected of You: As the Senior AI Product Specialist Sales Operations Analyst, you serve as the analytical and operational cornerstone of Zendesk’s AI Product Specialist sales organization. This role uniquely blends sales operations expertise with deep technical and data manipulation skills to optimize AI product specialist workflows, drive pipeline accuracy, and empower data-driven sales and product strategies. You ensure that complex sales processes and product adoption metrics run with precision, facilitating strategic decisions that fuel growth, integration, and innovation across evolving business ecosystems. Role Overview: Do you thrive at the intersection of sales operations, AI product and data-driven process creation and development? This role offers the opportunity to lead operational excellence for Zendesk’s AI Product Specialists; a role critical to scaling AI capabilities integrated into customer experience platforms. You will partner with the AI sales leadership and cross-functional functions such as GTM Operations, RevOps, Finance, Data and Engineering to seamlessly align and optimize disparate operational frameworks in dynamic and expanding or...