Integrated Care Coach

Job description

Become a part of our caring community The Care Coach provides proactive, patient centered care coordination and social needs support for the highest risk top 5% patient membership. You will serve as the primary contact for patients and focuses on care coordination, adherence coaching, healthcare navigation, transitions of care and reinforcing care plans. You will report to a Care Integration Team Manager within the CenterWell and Conviva Primary Care organization. Duties and Responsibilities: The Care Coach coordinates care across health and social service systems, serving as patient advocates and clinical supports, including but not limited to: Clinical Screening & Escalation: Conduct structured patient interviews and collect health-related information (e.g. medication regimen and barriers to adherence, social barriers, functional status.) Document and share findings with providers. Outreach and Home Visits: Perform home visits to observe living conditions, identify safety concerns, and review environmental or social factors impacting engagement. Social Needs support: Identify barriers to care, address immediate social stressors, and connect patients with appropriate community-bas...