IT Service Delivery Manager

Job description

Location: Remote - Lesser Poland, Poland Job ID: R0120828 Date Posted: 2026-03-19 Company Name: HITACHI ENERGY SERVICES SP. Z O.O. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: Yes Job Description: Service Delivery Manager for Experience and Data We are excited to offer an opportunity for a Service Delivery Manager (SDM) to join the Service Integration organization at Hitachi Energy. This role is critical in ensuring predictable, high‑quality delivery across both Service Management (Run) and Agile Delivery (Change & Improve). The SDM owns end‑to‑end delivery performance for assigned services and products, coordinating internal teams and external suppliers against contractual commitments, service levels, and delivery plans, while enforcing delivery governance and continuous improvement. If you are passionate about building highly performing teams and processes by continually improving and learning, we would love to hear from you. How You'll Make an Impact: - End‑to‑End Delivery Ownership - Own delivery performance across incidents, requests, defects, enhancements, and stories. - Optimize the teams and processes and assure delivery in line with Cus...