Product Expert, Customer Support (Santa Cruz, CA)

Job description

About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers’ needs while serving as their first line of help. We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience! You will: - Become a deep expert in the Omni product & best practices - Assist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product - Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked - Stay up to date on the latest product improvements & roadmap - Give voice to customer needs in internal discussions with Product and Engineering. - Partner with Solutions Eng...