Customer Experience Manager

Job description

General information Country: United States: State: Georgia: City: Atlanta: Job ID: 48655 Department: SaaS: Experience Level: MID_SENIOR_LEVEL: Employment Status: FULL_TIME: Workplace Type: Hybrid: Description & Requirements: The Customer Experience Manager (CEM) will drive customer engagement within a scalable, data-driven customer success motion for mid-tier, SMB, and long-tail segments as part of Infor’s CSX (Customer Success & Experience) Hub team. This role directly supports the team’s vision of building a scaled customer success engine, delivering seamless, digital-first, guided, and human assisted journeys, powered by an integrated global team, data-driven engagement that drives measurable customer and business outcomes. This strategic, technical, hands-on customer-facing role combines guided 1:1 engagement with scaled 1:many engagements. The role drives both individualized and programmatic customer success initiatives throughout the customer lifecycle, including guided experiences, release readiness outreach, mandatory actions, lifecycle campaigns, and adoption acceleration efforts – focused on driving measurable customer outcomes to protect and grow revenue. A Day in the Li...