UX Design Manager

Job description

***This candidate MUST live within the Park National Bank footprint. This leader will champion human-centered design, ensuring seamless, intuitive, secure, and consistent interactions across all digital and blended omnichannel journeys. The role reports to the Chief Digital Officer and collaborates closely with Technology, Marketing, Operations and line of business leaders JOB RESPONSIBILITIES: - Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions. - Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing. - Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience. - Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences. - Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intui...