Senior Manager, Account Management (Web)

Job description

The Senior Manager, Account Management is a strategic leader responsible for overseeing a team of 3–5 Account Managers while owning a high-value portfolio of client relationships. In this role, you will ensure the successful delivery of web & brand engagements across your book of business—prioritizing performance, profitability, operational efficiency, and client satisfaction. This role requires a confident, collaborative, and solutions-oriented leader who can drive revenue growth, strengthen client partnerships, manage escalations, and inspire account teams to produce exceptional work. You will partner closely with Project Management, Strategy, Design, and Development to deliver measurable results and strategically grow accounts. What You'll Do: Lead, Manage & Develop a Team Own a Portfolio of Key Accounts - Lead, mentor, and develop a team of Account Managers across varying seniority levels - Conduct weekly team meetings, weekly 1:1s, performance evaluations, and goal-setting conversations - Foster a culture of high accountability, collaboration, curiosity, and continuous improvement - Support team members with strategic recommendations, client deliverables, and QBR presentations...