Customer Experience Specialist - Madison, SD

Job description

Job Summary: This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve. As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty. Responsibilities: Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. - Connect with customers to provide solutions for product, service and billing inquiries. - Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately. - Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options. - Utilize creati...