Principal Associate, Process Manager - Small Business Bank

Job description

Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on processes that improve business efficiency and drive results. This person must have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. As the Principal Process Manager will deliver flawlessly executed standards and controls for critical business processes that directly impact customers, front line associates and improve our risk posture. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You collaborate with other process owners to educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. Responsibilities: Partnering across product, technology, operations, and risk organizations, with the ability to navigate complex cross-functional initiatives and translate business needs into actionable process or execution plans. Navigating through technical delivery environments (e.g., system imple...