Front Desk Receptionist (Bilingual Preferred)

Job description

Description This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them. This position is classified as having occupational exposure to blood and/or other infectious materials. Responsibilities and Standards: - Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures. - Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures. - Answer all incoming calls and route them to the appropriate staff. - Register all patients per registration protocols and collect all documentation. - Generate required documents for each patient and ensure all documents are completed in full. - Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient. - Collects deposits or co-pays/deductibles prior to the...