GPC Training and Service Quality Lead

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position: GPC Training and Service Quality Lead Department: Global Patient Care (GPC): Area: Global Customer Support (GCS) Reports to: GPC Support Lead Location: Sant Cugat, Spain About the Role: The Training and Service Quality Lead for Global Patient Care (GPC) plays a pivotal role in shaping service excellence across Roche Diagnostics' customer support network. Leading a dedicated team of Training and Service Quality Specialists, this role ensures the development and implementation of robust training programs and quality assurance frameworks that enable consistent, high-quality, patient-centered care. Collaborating closely with GPC leadership, you will drive strategies that enhance skill development, align with global serv...