System Monitoring Technician

Job description

At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 💻 THE ROLE: We are looking for a #TechTalent to work as a System Monitoring Technician for a project in banking sector. 🙂 WHAT YOU'LL DO: - Monitor IT systems, networks, servers, and applications using monitoring tools (Nagios). - Respond to alerts and system incidents in real-time, ensuring timely identification and resolution of issues. - Escalate critical incidents to relevant IT teams based on defined protocols and severity levels. - Perform initial troubleshooting steps to assist in identifying root causes. - Ensure system availability and backups - Document incidents, interventions, and outcomes in the ITSM/ticketing system. - Produce regular reports on system health, incidents, and performance trends. - Collaborate with IT infrastructure, cybersecurity, and support teams to maintain service quality. - Maintain up-to-date knowledge of the organization’s system...