NAS Billing Setup Specialist

Job description

BILLING SETUP SPECIALIST: Department: NEW ACCOUNT SETUP: Location: Hybrid (In office Tuesday, Wednesday, and Thursday) Wage: $19.40 + Tier Performance bonus. New Account Setup Specialists are responsible for providing a high-quality onboarding experience for our clients. They are the primary Conservice contact during setup. They also communicate with the Account Manager, multiple NAS teams, and other departments to compile/verify data. Their main data analysis and input tasks center around the following: Utilities, methods, fees, property lease, utility bills, and state regulations. The Setup Specialist is responsible for providing an accurate and timely setup product in order for resident bills to mail on time. Responsibilities: - Manage a new portfolio of setups each month - Initiate contact with the client to request setup info and send follow ups every 48 hours - Resolve or escalate any client issues and be their main point of contact during setup - Coordinate with other departments to ensure efficient communication and avoid billing delays - Track setup progress in Launch and report any delays or issues to leadership - Participate in internal/external calls for specific proper...