Service Advisor

Job description

Dealership: L0434 Suburban Ford of Waterford Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. ​ Qualifications: Acceptable driving record and a valid driver's license in your state of residence - Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. - Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. - Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. - Communicate additional repair and service needs to the customer based on vehicle inspection. - Administer the manufacturer warranty for qualifying vehicle repairs. - Keeping c...