Operations Manager

Job description

Sheraton New York Times Square The Operations Manager will be responsible for managing all operations and delivering an excellent guest experience. The Operations Manager will forecast, plan, and manage all department orders, staff, and finance. This person will maximize sales and revenue through customer satisfaction and team member engagement. Responsibilities: •Train workers in food preparation, and in service, sanitation, and safety procedures •Compile and balance cash receipts at the end of the day or shift •Perform various financial activities such as cash handling, deposit preparation, and payroll •Supervise and participate in kitchen and dining area cleaning activities •Resolve customer complaints regarding food service •Control inventories of food, equipment, and liquor, and report shortages to designated personnel •Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services •Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentations •Specify production and time sequences and workstation and equipment arrangements •Forecast staff, equipment, and supply...