Advanced Specialist, Solutioning

Job description

Advanced Specialist, Solutioning Pearson EL&S seeks an experienced Event and Resource Scheduler (Advanced Specialist, Solutioning) with B2B IT training background to join our remote team. You’ll collaborate with sales to support revenue and company growth, contribute to cross-functional projects, and manage operations. The role reports to the Senior Manager of Sales Operations. Candidates in their supported region are preferred; up to 15% travel may be required, but relocation is not provided Key Responsibilities: - Post-Sales Implementation: Handle customer training requests, deliver contract-based training, and manage tasks like registration, portal setup, and marketing configurations. Review invoices for accuracy and address billing issues with accounting according to procedures. - Communication: Maintain professional and courteous written and verbal interactions, following company policies. - Relationship Management: Build strong customer relationships through prompt responses to inquiries about orders, invoices, and shipments; share feedback with management and liaise between sales and clients on billing and credit matters, upholding Pearson EL&S standards. Required Skills & E...