Customer Support Specialist

Job description

Description Part-time 24-28 hours per week, 8:45 a.m. - 2:15 p.m. Monday-Friday, hybrid schedule with some flexibility The Customer Care Support Specialist is primarily responsible for data processing and interpretation in support of excellent customer engagement. The Specialist provides expedient and accurate support to their teammates and to customers, consistent with Girl Scouts of North East Ohio’s (GSNEO) expectation of providing the highest level of customer service while effectively attaining organizational goals. Major Accountabilities: 1. Enhances the customer-centric environment in council facilities by delivering highest-quality service to both internal and external customers. · Promotes customer satisfaction in alignment with the values and ideals of the Girl Scout Promise and Law. · Customers include but are not limited to girls, volunteers, parents, community members, external organizations, and colleagues. 2. Supports functions of a multi-channel contact center, directly assisting with the administration and assignment of incoming customer inquiries to enable faster response. · Maintains customer relationship management software (CRM) database by entering information...