Bear Robotics

Job description

Job Summary: This Technical Account Manager (TAM) will dedicate ~50% of their time to supporting captive manufacturing deployments, acting as the key technical liaison between our Korea-based engineering teams and our field engineering in North America. The role is technical and delivery-focused, with less emphasis on sales engineering and more on ensuring successful deployments, product performance, and structured onboarding. They will play a critical role in site-level scoping (CRDs), deployment execution, issue resolution, and performance optimization, while providing structured technical feedback to the product and engineering teams. Key Duties/Responsibilities: Pre-Sales & Technical Enablement - Lead technical discovery, integration planning, and comprehensive product fit assessments to directly drive and support enterprise sales success. - Develop technical proposals, Customer Requirement Docs, system architecture diagrams, and deployment plans tailored to customer environments. - Present technical solutions and product demos to senior customer stakeholders, including executives. Integration & Deployment Support: - Lead configuration, testing, and validation of robots in cust...