Senior Vice President, Client Service Executive

Job description

We’re seeking a future team member for the role of Senior Vice President, Client Service Executive to join our Client Services team. This role is located in Everett, MA. In this role, you’ll make an impact in the following ways: Will attend conferences, seminars, and may have speaking engagements at industry events and represent BNY. - Serves as a senior point of contact to major clients on moderately complex service issues and assists in developing strategy to deliver world-class client service across products or platforms. - Collaborates with clients and influences internal stakeholders to align client needs with BNY's commercial strategy. - Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. - Ensures exceptional service meets client expectations across all products and services. - Drive and manage end to end client service delivery model for Major clients; to include participation developing the strategy to align client needs and monitor client satisfaction. - Work with Major clients to resolve moderately complex issues across products or platforms; manage issues / incidents (reactive) and act...