Pension Analyst

Job description

Job DetailsJob Location: Phoenix, AZ - Phoenix, AZ 85027Salary Range: $17.50 - $22.50 HourlyThe Pension Analyst provides customer service to pension participants along with computing and maintaining pension benefits and records. In addition, this role will respond to and resolve complex issues and plan provisions while maintaining complete and accurate processing. Responsibilities: Customer Service: Provide high quality customer service to all Fund & Pension members. Respond to and resolve complex issues, including those escalated by members. Serve as primary, daily contact to clients on delivery of services. Resolve complex plan provision questions and issues addressed. Raise issues as appropriate to Team Supervisor or Department Manager. Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery. Plan Administration: Perform, with guidance, routine and recurring plan administration tasks for clients' defined benefit plans (i.e. benefit calculations, retiree and death admin processing, annual data updates, assist with preparation of benefit statements). Gain understanding of the plan design (i.e. benefit formulas, options, elig...