Server Break Fix Technician Level 3

Job description

As an expert Server Break-Fix Technician, you will be working in a Data Center on a team of Server Break-Fix Technicians and Leads in collaboration with remote-adjacent sysadmin teams. You will work support server installation, diagnosis, troubleshooting, maintenance, and repair. You will also provide remote support for networking equipment and cabling. You will participate in an on-call rotation and occasionally work after-hours onsite. As an expert Server Break-Fix Technician, you are expected to possess advanced competency and experience working in Data Centers, with Servers and related knowledge. How You Will Make An Impact: - Support a large fleet of servers and data centers for a prominent customer. - Manage the physical movement of racks and equipment for special projects. - Assign service tickets to technicians, maximizing utilization and ensuring quality work completion. - Coach technicians using expert knowledge for quality server and data center equipment repair. - Guide technicians and control documentation quality using the service ticket management system and OEM portals. - Own challenging troubleshooting tickets to provide appropriate problem resolution. - Perform in...