Technical Support Supervisor- St. Louis, MO

Job description

Job Overview The Technical Support Supervisor is responsible for overseeing a team that provides support to Aclara Customers on our electric products and services. The Technical Support Supervisor ensures that Service Level Agreements (SLAs) and KPIs are met by defining and tracking individual and team goals and deadlines. The Technical Support Supervisor - Electric mentors and develops the technical support staff to meet the needs of our customers to ensure competence on new and existing products and services. The Technical Support Supervisor – Electric will also participate on special project teams to resolve customer issues and implement enhancements to Aclara products and services. #LI-KR1 A Day In The Life: - Stay up-to-date on Aclara electric product issues and customer needs - Write and execute annual performance reviews for all direct reports along with recurring one on one coaching sessions and goals planning - Review and approve time sheets and expense reports for all direct reports - Keep management informed of the progress and needs of the team via regular status reports and/or meetings - Have a full working knowledge of the operation and maintenance of all Aclara elect...